MSPs: 10 Ways To Use Discount Codes To Grow Your Business

Discount codes are a powerful tool that can help Managed Service Providers (MSPs) grow their business in various ways. By offering discounts to customers, MSPs can:

• promote new services
• retain clients
• secure bulk or long-term commitments
• strengthen their competitive positioning
• drive seasonal or promotional campaigns
• reward loyalty
• upsell and cross-sell
• mitigate service issues
• acquire new customers, and 
• celebrate special events or milestones

This article will explore these in detail and see how MSPs can effectively leverage discount codes to achieve business growth.

Promotion of New Services

Introducing new services to your existing client base can be challenging. However, by offering exclusive discount codes, you can incentivize them to try your new services. With a discounted rate, clients will be more willing to explore and experiment with these offerings. This approach helps you generate immediate revenue and creates opportunities to upsell or cross-sell other services in the future.

Here are some tips for promoting new services and how discount codes can come into play. 

Start with customer research

When promoting new services, it’s essential to consider the needs and preferences of your existing clients. Market research and gathering feedback can provide valuable insights into what services your clients are most interested in. By understanding their pain points and addressing them with your new offerings, you can increase the chances of success.

Generate exclusivity 

Another effective strategy for promoting new services is to create a sense of exclusivity. Offering discount codes exclusively to your existing clients makes them feel valued and appreciated. This catalyst can foster a sense of loyalty and encourage them to try out your new services. Additionally, by limiting the availability of these discount codes, you create a sense of urgency, prompting clients to take action sooner rather than later.

Communicate value & and benefits

When promoting new services, it’s essential to communicate the value and benefits these services bring. Highlighting your offerings’ unique features and advantages can help clients understand why they should try them. Whether it’s improved efficiency, cost savings, or enhanced functionality, clearly articulating the value proposition can significantly impact client decision-making.

Leverage existing client base

Furthermore, leveraging your existing client base can be a powerful tool in promoting new services. Encouraging satisfied clients to share their positive experiences with others can help generate word-of-mouth referrals. Offering incentives, such as referral bonuses or discounts, can motivate clients to spread the word about your new services, expanding your reach and attracting new customers.

Timing is important

It’s also worth considering the timing of your promotion. Launching new services when your clients are more likely to be receptive can increase the effectiveness of your marketing efforts. For example, if you offer business consulting services, launching a new service related to tax planning just before tax season can capture the attention of clients actively seeking assistance in that area.

In conclusion, promoting new services to your existing client base requires careful planning and strategic execution. You can increase the likelihood of success by offering exclusive discount codes, creating a sense of exclusivity, communicating the value proposition, leveraging your existing client base, and timing your promotion effectively. 

Remember, the goal is to generate immediate revenue and create long-term opportunities for upselling and cross-selling.

Client Retention

MSPs understand the importance of client retention. As Evan Pappas at ScalePad says, “Building strong connections is reliant on high-quality service.” What better way to show the quality of your service than to continue the relationship with an exclusive discount code for renewed contracts? By giving clients a financial incentive, you show appreciation for their continued partnership and make it more cost-effective for them to stay with your services. This tactic creates a win-win situation, fostering long-term relationships with your clients.

Client retention is a critical aspect of any successful business. It is not enough to acquire new clients; you must also focus on keeping your existing clients happy and satisfied.

By offering exclusive discount codes for contract renewals, you provide your clients with a tangible benefit that encourages them to continue their partnership with your MSP.

Related: “5 Quoter features to surprise and delight existing MSP customers.” 

Customize your offer

These discount codes can be customized to suit each client’s specific needs and preferences. For example, you can offer a percentage discount on their monthly service fee or provide a discount on additional services they may require. By tailoring the discount codes to individual clients, you demonstrate that you value their business and are willing to go the extra mile to meet their unique needs.

Stand out from the competition

Furthermore, offering exclusive discount codes can also help you stand out from your competitors. In a saturated market, where clients have numerous options, providing them with a financial incentive can give you a competitive edge. Clients are more likely to choose a service provider that offers excellent services and rewards their loyalty with exclusive benefits.

Make it part of your customer-centric strategy 

Client retention goes beyond just financial incentives. It is also essential to provide exceptional customer service and support. You create a comprehensive client retention strategy by combining exclusive discount codes with personalized attention and timely assistance. This approach ensures that your clients stay with your MSP and become advocates for your brand, referring new clients and contributing to your business growth.

In conclusion, client retention is crucial to running a successful MSP. By providing exclusive discount codes for contract renewals, you show appreciation for your clients and create a mutually beneficial relationship. This approach, combined with exceptional customer service and ongoing communication, fosters long-term partnerships and contributes to the growth and success of your business.

Bulk or Long-Term Commitments

MSPs often offer additional benefits and discounts for clients who commit to long-term contracts or make bulk purchases. Discount codes can be a powerful tool in encouraging clients to opt for these options. By offering special discounts for long-term or bulk commitments, you can entice clients to make larger purchases upfront, thus ensuring a steady stream of revenue and reinforcing their trust in your services.

Competitive Positioning

In today’s competitive market, standing out from the crowd is essential for MSPs. You can strategically differentiate your services from your competitors by strategically using discount codes. Whether offering a limited-time discount or a unique package, you can attract potential clients by highlighting your MSP’s unique value proposition. Additionally, by consistently offering exclusive discount codes to your existing clients, you strengthen their loyalty and make it less likely for them to be swayed by competing offers.

Related: “MSPs: How to use quote-to-cash automation to stay competitive.” 

Seasonal or Promotional Campaigns

Seasonal or promotional campaigns are an excellent opportunity for MSPs to generate buzz and attract new clients. Discount codes can be instrumental in driving these campaigns’ success. By creating attractive discounts that align with the season or the specific promotion, you can catch the attention of potential clients who are more inclined to invest in your services due to the limited-time offer. This approach helps create a sense of urgency and encourages prospects to take action.

Rewarding Loyalty

Building solid relationships with your existing clients is crucial for long-term success. Rewarding loyalty through exclusive discount codes effectively shows appreciation and motivates them to continue working with your MSP. By periodically offering special discounts reserved for loyal customers, you strengthen their bond with your brand and stimulate them to advocate for your services among their networks.

Upselling and Cross-Selling

Upselling and cross-selling are valuable strategies to increase revenue. By using discount codes strategically, you can encourage clients to upgrade their existing services or try complementary offerings. For example, offering a discount on a higher-tier service package to existing clients who have been using your entry-level services can push them to explore the additional benefits and see the value it brings to their operations.

Mitigating Service Issues

No matter how dedicated an MSP is to providing exceptional services, occasional hiccups may occur. Offering discount codes in response to service issues effectively addresses customer concerns and minimizes the negative impact. By providing an immediate and tangible solution through a discount on future services, you show your commitment to resolving the problem and maintaining client satisfaction.

Customer Acquisition

Attracting new customers is a continuous goal for MSPs. Discount codes can be a powerful incentive for potential clients to choose your services over competitors. Offering exclusive discounts to first-time customers removes financial barriers that may have prevented them from trying your services. This allows them to experience your value, potentially converting them into long-term clients.

Special Events or Milestones

Celebrating special events or milestones allows MSPs to engage with their clients and community. Discount codes can be a valuable part of these celebrations, allowing you to offer limited-time promotions or exclusive discounts in honor of the occasion. By doing so, you create a sense of excitement and exclusivity and thank your clients for their support throughout your journey.

In conclusion, discount codes are versatile and powerful tools that MSPs can utilize to grow their businesses. Whether promoting new services, retaining clients, securing bulk commitments, strengthening competitive positioning, driving seasonal campaigns, rewarding loyalty, upselling and cross-selling, mitigating service issues, acquiring new customers, or celebrating special events, discount codes can play a significant role in achieving these objectives. By effectively implementing discount code strategies, MSPs can optimize their growth potential and establish a strong presence in the market.

Curious to see Quoter’s Discounts feature in action? Book a demo today.